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IT Specialist (CUSTSPT)

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Duties
HelpDuties Summary
This National Guard position is for a IT Specialist, Position Description Number D0268and is part of the Maryland Army National Guard.
Learn more about this agency
Responsibilities
As a IT Specialist (Customer Support), GS-2210-11, Serve as a technical expert on all supported automated systems utilized throughout the state. Provides solutions to customer requests for assistance in resolving hardware and software problems. Systems used include personal computers, mini computers and mainframes. Develops and maintains the customer service database for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Provides database maintenance on the customer support database. Researches trends and patterns to implement new or improved communications methods and procedures. Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met. Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Performs other duties as assigned.
Travel Required
Occasional travel - You may be expected to travel for this position.
Supervisory status
No
Promotion Potential
11
Job family (Series)
2210 Information Technology Management
Similar jobs
Data Analyst
Requirements
HelpRequirements Conditions of Employment
MILITARY REQUIREMENTS:
Compatible military grade and assignment required prior to the effective date of placement. This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard. Applicants who are not currently a member of the National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
Military Grades: E-5 to E-8
Compatible Military Assignments: 25
Certification: Must be able to obtain Security + certification within 6 months of employment.
Must be able to obtain Top Secret with in 6 months of employment
Participation in direct deposit is mandatory.
Qualifications
GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
SPECIALIZED EXPERIENCE: Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Education
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.



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